The Importance of Office Telephone Equipment

It may be that your office telephone equipment is, well, let's say a little past its prime! Perhaps it: Was purchased many years (or even decades!) Ago; Enterprises lots of different makes of equipment that have somehow been patched together to provide your system; Is not entirely reliable or able to support modern functions such…

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Interpersonal Communication – Tone of Voice and Body Language

One of our subscribers who responded to the last article, Interpersonal Communication – Encoding The Response , asserted that e-mails effectively can convey tone of voice and body language. Let's explore this proposal. In interpersonal communication, the two-way channel implicitly means that the sender requests to "imply" something and that the Receiver needs to "infer"…

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